Antonia Burrell Skincare is a Plant Tech® brand developed by qualified skin expert Antonia Burrell, with over 35 years’ industry experience, created with an understanding of global skin physiology and designed to support all skin tones, including melanin-rich and sensitive skin. About the Brand & Founder What makes Antonia Burrell Skincare different? Antonia Burrell Skincare is built around skin behaviour, global skin physiology and high-performance Plant Tech® formulations. The range is designed to support visible results while respecting skin comfort, balance and long-term resilience. What is Plant Tech®? Plant Tech® is Antonia Burrell’s formulation philosophy, combining clinically proven plant bio-actives with modern skin science to create high-performance skincare that is both effective and skin-compatible. Who is Antonia Burrell? Antonia Burrell is a qualified skin expert, facialist, educator and founder with over 35 years’ industry experience. Her work has been shaped by decades of hands-on treatment experience, formulation knowledge and a deep understanding of skin behaviour across diverse skin tones. Has the brand been stocked at Harrods? Yes. Antonia Burrell Skincare launched into Urban Retreat at Harrods in 2011. Antonia’s facial techniques and products were used in Urban Retreat’s signature facial for three years, and her launch treatment, The Natural Facial Lift featured the brand. Why do you use violet glass packaging? Violet glass is used to help protect the integrity of the formulas by shielding the contents from damaging light exposure. It supports the preservation of delicate plant actives and reflects the brand’s commitment to premium formulation and presentation. Is Antonia Burrell Skincare natural? Yes. Antonia Burrell Skincare is a natural, plant-based luxury skincare brand built on our high-performance Plant Tech® philosophy. Our formulas combine clinically proven plant bio-actives with skin-compatible formulation expertise to deliver visible results with integrity. Do you use harsh or unnecessary ingredients? No. Our Plant Tech® formulations are created without synthetic preservatives or unnecessary artificial ingredients. We use high-performance plant bio-actives chosen to support skin comfort, balance and visible results. What kind of formulation technologies do you use? Our Plant Tech® approach may include advanced delivery and bio-transformation systems such as fermentation, exosomes, olesomes, plant stem cells and upcycled ingredients, alongside modern clinically proven plant bio-actives, to help maximise skin compatibility and formula performance. Products and Suitability Are your products suitable for all skin tones? Yes. Antonia Burrell Skincare is developed with an understanding of global skin physiology and is suitable for all skin tones, including melanin-rich skin. Can I use your products if I have very dry, sensitive or reactive skin? Many customers with dry, sensitive or reactive skin choose Antonia Burrell Skincare because the formulas are designed to support comfort, hydration and skin barrier balance and build resilience. If you have a diagnosed condition such as eczema or psoriasis, we recommend patch testing first and seeking advice from your GP or dermatologist if needed. Why do you mention global skin tones and global skin physiology? Because skin does not behave identically across all tones and heritage backgrounds. Sensitivity, barrier response, inflammation, pigmentation patterns and visible skin behaviour can present differently. Our approach is designed to respect that reality rather than ignore it. Are your products only for one skin type or age group? No. The range, designed by global skin expert Antonia Burrell will support skin behaviour across multiple concerns, including dehydration, dullness, uneven tone, dark marks, sensitivity, congestion and visible signs of ageing and more Where should I start if I am new to the brand? Natural Glow Cleansing Oil is often the best place to begin. It thoroughly removes makeup, SPF and daily impurities while supporting the skin barrier and leaving the skin soft, calm and radiant. Can I use your products if my skin is reactive or easily overwhelmed? Yes. The range is designed to support skin behaviour and barrier integrity, making it especially helpful for skin that feels stressed, sensitised or unsettled. Do I need a full routine, or can I start with one product? You can begin with one product, but the best results usually come from a considered routine that supports the skin more consistently over time. How do I know which products are right for me? Use the Skin Diagnosis section on the website for guidance, or book an in-clinic facial if you would like a more tailored recommendation. Natural Glow Cleansing Oil What does Natural Glow Cleansing Oil remove? Natural Glow is designed to remove makeup, SPF, excess oil and daily impurities while helping to maintain comfort and barrier balance. Will Natural Glow leave my skin feeling tight or stripped? No. It is designed to cleanse thoroughly without leaving skin dry, tight or uncomfortable. Is Natural Glow suitable for melanin-rich skin? Yes. Natural Glow is suitable for all skin tones, including melanin-rich skin. Can I use Natural Glow morning and evening? Yes. It can be used as part of both your morning and evening routine, depending on your skin’s needs and preferences. Why is an oil cleanser a good first step? An oil cleanser works with the skin’s natural lipid environment to dissolve makeup, SPF and impurities more effectively, without the stripped feeling many traditional cleansers can leave behind. Routines & Results What is the difference between buying one product and buying a routine? A single product can improve one part of your routine. A routine is designed to support the skin more comprehensively, which usually leads to better consistency and better visible results. Should I start with products or book a facial first? If you want to begin at home, start with the products or use the Skin Diagnosis section to find the most suitable routine. If your skin feels persistently reactive, imbalanced, congested or in need of faster correction, booking a facial is often the best place to start. Are your routines suitable for all skin tones too? Yes. Our routines are built around skin behaviour and global skin physiology, with suitability across all skin tones in mind. How long will it take to see results? That depends on your skin, consistency and the concern being addressed. Many customers notice improvements in comfort, clarity, hydration and radiance early on, while deeper changes generally require more consistent use. Facials & Booking Do you offer in-clinic facial treatments? Yes. Antonia Burrell offers expert in-clinic facial treatments tailored to how your skin is behaving on the day. What is the difference between skincare and a facial treatment? Homecare supports your skin consistently between appointments. A facial allows for a more advanced, tailored and hands-on correction based on how your skin is presenting in real time. Which facial should I book if I am unsure? The Bespoke Skin Behaviour Correction Facial is the best place to start if you want a personalised treatment based on your skin’s current needs. Can I book treatments online? Yes. Treatments can be booked online through the Book Online page. Do you offer targeted treatments as well as bespoke facials? Yes. The treatment menu includes bespoke facials as well as targeted skin correction, lifting and firming, facial cupping and advanced cosmetic procedures. Can I use the products between facial appointments? Yes. Homecare is an important part of maintaining and extending the results of your treatment. Orders, Shipping & Returns How quickly are orders dispatched? Orders are usually processed within 1 to 2 working days, excluding weekends and bank holidays. Do you ship internationally? Shipping options are shown at checkout based on your location. International customers may be responsible for customs duties or import charges depending on their country. Will I receive tracking information? Where available, tracking details are included once your order has been dispatched. Can I return skincare products? Unopened and unused products may be returned within 14 days of delivery. Opened or used products cannot be returned unless faulty, damaged or sent in error. What should I do if my order arrives damaged? Please contact us with your order number and details as soon as possible so we can help resolve it. How long does a refund take? Once an approved return has been received and inspected, refunds are usually processed to the original payment method within 5 to 10 working days. Loyalty, Gift Cards & Account Do you offer gift cards? Yes. Gift cards are available on the website. Do you have a loyalty or rewards scheme? Yes. You can access loyalty and rewards through the website. Do I need an account to place an order? No. You can check out as a guest, but creating an account can make it easier to track orders and access rewards. Can I buy products and book treatments through the same website? Yes. The website allows you to shop products and also book in-clinic treatments. Contact How can I contact you? For product queries, order support or treatment enquiries, please email office@antoniaburrell.com.