STORE POLICY
Customer Care
Antonia Burrell Skincare is committed to offering expert-led customer care and a considered, premium experience at every stage of your purchase.
For product queries, order support, treatment enquiries, or general assistance, please contact us at office@antoniaburrell.com. We aim to respond as promptly as possible during working hours.
Our products and treatments are developed with sensitivity, skin behaviour, and global skin physiology in mind. Where guidance is needed, we encourage customers to use our diagnostic pathways or seek a professional consultation to help identify the most suitable route.
We reserve the right to update product information, pricing, availability, and service details at any time to ensure accuracy and maintain the quality of the customer experience.
Privacy & Safety
We respect your privacy and are committed to protecting your personal information. Any information you provide during checkout, account creation, newsletter sign-up, or contact enquiries is used only to process your order, support your customer experience, and communicate with you where relevant.
We do not sell your personal data. Information is handled securely and only shared with trusted third parties where necessary to process payments, fulfil orders, or support website functionality.
Wholesale Inquiries
For wholesale, retail, spa, or professional partnership enquiries, please contact office@antoniaburrell.com with your business name, website, and a brief introduction.
Payment Methods
We accept major credit and debit cards, PayPal, offline payments and any additional payment methods shown at checkout.
All payments are processed securely through Wix Payments and approved payment partners. Your payment details are not stored by us.